OTHER USEFUL
information
Booking Information
Provisional Booking of the Date
Once you've spoken to our Events Team and confirmed availability of the date we will provisionally hold the date for at least 14 days. If we do not hear from you by the agreed date, the booking will automatically be released.
Confirmation of the Booking
To secure your reception, complete and return the Booking Form, together with a deposit of 10% of your minimum spend.
Ahead of your reception the Events Team will create your Event Plan, tailored to your requirements. This plan will outline your anticipated charges as well as important details for your day.
Cancellation Policy
If you wish to cancel please inform the Events Team, in writing, as soon as possible. Credit card details will be held against cancellation, failure to reach minimum spend and damages.
| Cancellation date | Terms |
| Over 90 days before event | Forfeit deposit |
| 31 - 90 days before event | Forfeit deposit + 25% of minimum spend |
| 7 - 30 days before event | Forfeit deposit + 25% of event plan spend |
| The Wharf's tables and chairs | Additional lighting |
| Less than 7 days | 50% of event plan spend |
| Less than 48 hours | 100% of event plan spend |
| Individual guest cancellations within 72 hours | Non-refundable (pre-ordered food) |
Final Payment
Full payment of the pre-ordered food and drink and will be detailed on the plan, and any other known costs must be settled seven days prior to the event. A 12.5% service charge is added to your served food and drink.
We require credit card details to be given as guarantee for all other expenses incurred on the day. If the full amount is not settled on the day of the event by any other cardholder, the outstanding balance will be charged to the card whose details we hold as a guarantor.
Prices and products are only guaranteed upon full payment and may be subject to change at any time.